Common Issues

General Issues and Solutions
Game Support What games does Overwolf support? ▾ Check out our supported games list to find out. If you don't see your game on this list, Overwo...
Thu, 21 Oct, 2021 at 4:11 PM
Scaling Overwolf Apps to Appear Properly with a High DPI Setting
If the DPI setting recommended by your system is over 100% (mostly for 4K monitors), please follow the next steps to ensure that the overlay is displayed pr...
Mon, 29 Jun, 2020 at 5:05 PM
Overwolf and Conflicts with RivaTuner
RivaTuner Statistics Server is a hardware monitoring program, when you're running it at the same time with Overwolf, it may cause performance issues in...
Wed, 21 Jul, 2021 at 10:44 AM
Overwolf Installation Troubleshooting
Why is the installer showing the error "We have encountered a problem during the installation..."? ▾ The installer may come across an issue w...
Sun, 19 Sep, 2021 at 5:55 PM
Visual Artifacts in Overwolf Apps (Hardware Acceleration)
If you've come across an issue where Overwolf itself and apps installed in it look botched and grainy (check out some examples below), this is most lik...
Sun, 24 Oct, 2021 at 1:02 PM
How to Re-Install Overwolf with a Clean Slate
For users who cannot overcome their issues or encounter multiple problems, we recommend to proceed with the following steps to give Overwolf a chance for a ...
Mon, 29 Jun, 2020 at 5:06 PM
Overwolf Not Launching / Crashing On Launch
Windows OS Updates ▾ Overwolf may not launch properly or even crash when Windows is outdated. We highly recommend making sure that all Windows system upda...
Thu, 10 Jun, 2021 at 1:52 PM
Missing Store Settings File
If you are experiencing random Overwolf crashes, accompanied by the error message "No store settings file", please try the following solutions: ...
Thu, 10 Jun, 2021 at 1:54 PM
Overwolf Dock is Laggy, Stutters In-Game
Overwolf can be heavily affected by your screen resolution and display settings, if you set a high DPI desktop settings or duplicate your monitors it can ca...
Thu, 17 Dec, 2020 at 3:40 PM
Apps and Highlights Status Explanation
Overwolf apps and highlights are constantly communicating with games (all according to their terms of service, of course!) in order to provide you with diff...
Wed, 12 May, 2021 at 6:22 PM
Important Update! CS:GO Trusted Mode
The overlay is now available in Trusted mode! (Overwolf versions 165.0.28 and up*) From now on, you can use Overwolf's overlay in CS:GO's Trus...
Tue, 6 Jul, 2021 at 10:22 AM
Anti-Virus Webcam Access Notification
We have been recently receiving reports from users who were notified by their anti-virus software (Kaspersky, Norton 360, etc.) that an Overwolf process, na...
Wed, 12 May, 2021 at 4:24 PM
Cropped/Cut-Off App Window
If your Overwolf apps look cut-off or displayed improperly, like so: and you've already tried the available high DPI solutions - you may need ...
Tue, 20 Jul, 2021 at 2:11 PM
Windows Insider Support Removal
We have decided to remove Overwolf support for Windows Insider versions due to technical issues. This means that Overwolf's overlay will not work on sy...
Sun, 5 Sep, 2021 at 11:42 AM
Installer file removed / Installer doesn't start after UAC message
When installing Overwolf or an Overwolf app you may come across the following issues: The installation file is finished downloading but it's missing ...
Sun, 7 Mar, 2021 at 11:59 AM
Overlay Troubleshooting
If you're having trouble getting Overwolf's overlay to work in game - this is the right place! We have prepared a quick and easy troubleshooting ...
Tue, 6 Jul, 2021 at 10:45 AM