Common Issues

General Issues and Solutions
Take me to... Game Support What games does Overwolf support? My game isn’t supported, what do I do? I'm clicking Ctrl + Tab while I'm in a game...
Thu, 28 Dec, 2023 at 4:12 PM
Scaling Overwolf Apps to Appear Properly with a High DPI Setting
If the DPI setting recommended by your system is over 100% (mostly for 4K monitors), please follow the next steps to ensure that the overlay is displayed pr...
Tue, 8 Nov, 2022 at 2:30 PM
Overwolf and Conflicts with RivaTuner
RivaTuner Statistics Server is a hardware monitoring program, when you're running it at the same time with Overwolf, it may cause performance issues in ...
Wed, 8 Nov, 2023 at 1:07 PM
Overwolf Installation Troubleshooting
Try the new Overwolf Troubleshooter now! Take me to... Installer showing the error "We have encountered a problem during the installat...
Thu, 21 Dec, 2023 at 3:59 PM
Visual Artifacts in Overwolf Apps (Hardware Acceleration)
If you've come across an issue where Overwolf itself and apps installed in it look botched and grainy or "refresh" when clicked (Check out som...
Tue, 2 Jan, 2024 at 12:19 PM
How to Re-Install Overwolf with a Clean Slate
For users who cannot overcome their issues or encounter multiple problems, we recommend to proceed with the following steps to give Overwolf a chance for a ...
Tue, 8 Nov, 2022 at 3:04 PM
Overwolf Not Launching / Crashing On Launch
Try the new Overwolf Troubleshooter now! Windows OS Updates ▾ Overwolf may not launch properly or even crash when Windows is outdated. We high...
Wed, 15 Nov, 2023 at 5:16 PM
Missing Store Settings File
If you are experiencing random Overwolf crashes, accompanied by the error message "No store settings file", please try the following solutions: ...
Tue, 9 Aug, 2022 at 2:25 PM
Overwolf Dock is Laggy, Stutters In-Game
Overwolf can be heavily affected by your screen resolution and display settings, if you set a high DPI desktop settings or duplicate your monitors it can ca...
Thu, 17 Dec, 2020 at 3:40 PM
Apps and Highlights Status Explanation
Overwolf apps and highlights are constantly communicating with games (all according to their terms of service, of course!) in order to provide you with diff...
Wed, 13 Sep, 2023 at 2:44 PM
Anti-Virus Webcam Access Notification
We have been recently receiving reports from users who were notified by their anti-virus software (Kaspersky, Norton 360, etc.) that an Overwolf process, na...
Thu, 1 Sep, 2022 at 11:18 AM
Cropped/Cut-Off App Window
If your Overwolf apps look cut-off or displayed improperly, like so: and you've already tried the available high DPI solutions - you may need t...
Tue, 20 Jul, 2021 at 2:11 PM
Running Overwolf on Windows Insider
Due to technical issues Overwolf is no longer supported on Windows Insider versions. This means that Overwolf's overlay will not work on systems running...
Thu, 21 Dec, 2023 at 2:28 PM
Installer file removed / Installer doesn't start after UAC message
When installing Overwolf or an Overwolf app you may come across the following issues: The installation file is finished downloading but it's missing f...
Thu, 30 Dec, 2021 at 1:11 PM
Overlay Troubleshooting
If you're having trouble getting Overwolf's overlay to work in game - this is the right place! We have prepared a quick and easy troubleshooting gu...
Sun, 12 Nov, 2023 at 2:03 PM
How to enable Game State Integration for Dota 2
In order for Overwolf apps to work correctly with Dota 2 you will need to add an additional launch command line using the following instructions: Open the...
Mon, 21 Aug, 2023 at 4:37 PM
Overwolf Troubleshooter
If you encounter any issues installing or running Overwolf please download our Troubleshooter tool here: Overwolf Troubleshooter In order to use the Tro...
Wed, 1 Feb, 2023 at 2:38 PM
Updating Overwolf: How to Use the Setup Installer
If you're experiencing issues with an older version of Overwolf, you may need to update your installation to the latest version. Here's how to us...
Wed, 10 May, 2023 at 5:48 PM
Using Overwolf and FACEIT
When the FACEIT anti-cheat is active it may block Overwolf from using game events for certain games such as Counter Strike 2.  This means that apps or f...
Mon, 20 Nov, 2023 at 1:23 PM