When capturing videos with Overwolf you may encounter certain issues. We've collected several common ones, and added explanations and solutions so you could solve these issues on your own :)




Game Highlights and Apps are Currently Down

Occasionally you may come across a Tweet or an in-app status message that indicate that highlights and apps are currently down. In this case, your highlights will simply not be captured automatically. You can still capture manual videos of the game, though. 


You don't need to do anything; this situation will be resolved on it's own. We only ask for your patience until we finish patching things up and bring the highlights and apps back to work!

For more information, please visit the following article: Apps and Highlights Status Explanation.


Stuttering/Lagging Videos

  • GPU Drivers

    If you're experiencing stuttering (frame loss) in your captured videos, unsynced audio and video, or no video capturing at all, your graphics card's drivers may be out

    Outdated drivers may prevent your graphics card's encoder from working properly (the encoders are essential for the capturing process), and as a result you might experience different issues with the capturing process.

    Please make sure that your drivers are up to date by visiting your graphics card's developer's website:

Once you update your drivers it's important to restart your PC (in order for the changes to be applied) before you try to capture videos again.

  • Codecs

    The best capturing results can usually be achieved by selecting a codec that uses your dedicated GPU for the encoding process. Other codecs, mainly the x264, use your CPU, and choosing them can often result in faulty videos, because the CPU has a hard time running the capturing process in addition to all the other system tasks.
    The codec can be changed through Overwolf's Capture settings:


    If your graphics card's encoder is unavailable (grayed out) despite having the latest drivers, you can take a deeper-effective measure and try a clean driver install.

    For more information on encoders, please visit the articles in the following category: Codecs.
  • Presets

    Certain presets may use more of your systems resources, and result in faulty video recordings. Please make sure to have your preset option set to either "Default" or "Automatic" and try to record again.

  • High Quality Settings

    If your capturing quality settings (resolution, FPS) are set higher than what your system can handle, it will result in faulty videos. You should try to lower the capturing resolution and FPS before launching the game, and then check if the results have improved.

Sound Issues

  • Sound drivers update

    Different sound issues can be the result of outdated sound drivers, so the first thing to make sure of is that you have the most recent drivers installed.

    You can find Realtek drivers right here, and the drivers for any other audio devices in the manufacturer's website.
  • Not recording sound at all 

    If you can't hear any sound at all in your captured videos, you may have one of the following software running and conflicting with Overwolf: Nahimic, Alienware Sound Center or Asus Sonic Radar. Please close them when recording with Overwolf to avoid any issues.

    For more information, please visit the following article: Recording Issues with Nahimic / AWC / Sonic Radar.
  • Only recording input sound, output sounds (game, music, etc.) are missing

    If you have recently updated your Windows OS, and have since been having trouble capturing your system's output sounds, you should try the solution presented here: How “Windows Sonic” Spatial Sound Works.
  • Not recording friends' voices from Discord

    If you have a SteelSeries Arctis headset, and you can't hear your friends' voices on Discord in your captured videos (only your own voice and other sounds from your system) you can fix this issue by changing a couple of settings in Discord.
    The SteelSeries Arctis headsets are using two different channels to output sound, while Overwolf's capture engine can only record one channel at a time.
    In order for your friends' voices to be recorded too, you will need to open up Discord's settings window, go to "Voice & Video", and change the "Output Device" to "Arctis 7 Game":

  • Unsupported Sound Format Issue

    When trying to use any of Overwolf's video recording apps (Game Capture/Replay HUD/Game Summary) with a specific sound format, you may encounter an error that says "Unsupported sound format issue". This issue may occur when using some kind of USB headset/microphone or a webcam microphone, and to solve it you should change the Default Format setting of your playback/recording device to "Tape Recorder".

    For more information, please visit the following article: Unsupported Sound Format Issue.

DPI / Offset Issues

Does the app's overlay look too big in-game? Is your cursor mislocated from where you actually click?


These issues could be the result of having your DPI set higher than 100%, and the solution is setting it back to that scale in the display settings of Windows. To find out how you can change your DPI setting, please visit the following article: How to Scale down your DPI.


Another option that cause an offset is the system's text size. To change it, please open up Window's settings, go to the Display settings and lower the text size to minimum.



No Video Captures At All

  • SHT Compatibility Mode

    If your videos are not being captured, please make sure that the Compatibility Mode option is not enabled. You can do that by Opening Overwolf's settings window, choosing "Capture", clicking on "Advanced" and scrolling down a bit. If you notice that this option is enabled, please disable it and try to capture a video again.

  • Switchable Devices

    Having switchable devices in your systems means that different programs can run on different graphics card (usually the integrated one or the dedicated one).

    When Overwolf's capturing engine is running on one graphics card, and the game is running on the other - it can result in a black screen capture, or no videos being captured at all.

    The solution is to set Overwolf's capturing engine to run on your dedicated graphics card, the same one that the game is running on. This is how you can do that:



    Legacy:
  • Recording Minimum Requirements

    The following are the minimum requirements for recording with Overwolf apps (having a setup with lower specs may cause issues):
    • Intel CPU: Intel i3 processors that support the Intel Quick Sync encoder. For the supported processors list, click here.
      AMD CPU: AMD Ryzen processors that support the AMF encoder (integrated Vega graphics unit).

      *OR*

      GPU: Versions of Nvidia graphics cards that support the NVENC encoder (GT/M versions might not work).
      Users with AMD graphics cards can try the AMF encoder, check the supported cards here.
    • RAM: 8GB or more of RAM (16GB recommended!)

            For more information, please visit the following article: Overwolf Recording Minimum Requirements.