When capturing videos with Overwolf you may encounter certain issues. We've collected several common ones, and added explanations and solutions so you could solve these issues on your own :)


Game Highlights and Apps are Currently Down

Occasionally you may come across a Tweet or an in-app status message that indicate that highlights and apps are currently down. In this case, your highlights will simply not be captured automatically. You can still capture manual videos of the game, though. 


You don't need to do anything; this situation will be resolved on it's own. We only ask for your patience until we finish patching things up and bring the highlights and apps back to work!

For more information, please visit the following article: Apps and Highlights Status Explanation.


Stuttering/Lagging Videos

GPU Drivers ▾

If you're experiencing stuttering (frame loss) in your captured videos, unsynced audio and video, or no video capturing at all, your graphics card's drivers may be out of date.

Outdated drivers may prevent your graphics card's encoder from working properly (the encoders are essential for the capturing process), and as a result you might experience different issues with the capturing process.

Please make sure that your drivers are up to date by visiting your graphics card's developer's website:

Once you update your drivers it's important to restart your PC (in order for the changes to be applied) before you try to capture videos again.


Codecs ▾

The best capturing results can usually be achieved by selecting a codec that uses your dedicated GPU for the encoding process. Other codecs, mainly the x264, use your CPU, and choosing them can often result in faulty videos, because the CPU has a hard time running the capturing process in addition to all the other system tasks.
The codec can be changed through Overwolf's Capture settings:


If your graphics card's encoder is unavailable (grayed out) despite having the latest drivers, you can take a deeper-effective measure and try a clean driver install.

For more information on encoders, please visit the articles in the following category: Codecs.

Presets ▾

Certain presets may use more of your systems resources, and result in faulty video recordings. Please make sure to have your preset option set to either "Default" or "Automatic" and try to record again.

High Quality Settings ▾

If your capturing quality settings (resolution, FPS) are set higher than what your system can handle, it will result in faulty videos. You should try to lower the capturing resolution and FPS before launching the game, and then check if the results have improved.

Hardware-accelerated GPU scheduling ▾

Windows 10's new version, 2004 (build 19041), includes a new graphics setting: Hardware-accelerated GPU scheduling. When turned on, this setting may interfere with Overwolf's OBS-based capture engine and cause various issues with the capturing process and the resulted videos. Turning this setting off can help overcome these issues.


AMD Ryzen Processor ▾

If you have an AMD Ryzen processor, you should try updating your system's BIOS, as we've seen it can solve the issue. You will need to enter your motherboard's manufacturer's website and follow the steps according to your specific motherboard model.



Sound Issues

Sound Drivers ▾

Different sound issues can be the result of outdated sound drivers, so the first thing to make sure of is that you have the most recent drivers installed.

You can find Realtek drivers right here, and the drivers for any other audio devices in the manufacturer's website.


Sound not recorded at all ▾

If you can't hear any sound at all in your captured videos, you may have one of the following software running and conflicting with Overwolf: Nahimic, Alienware Sound Center or Asus Sonic Radar. Please close them when recording with Overwolf to avoid any issues.

For more information, please visit the following article: Recording Issues with Nahimic / AWC / Sonic Radar


Only recording input sound, output sounds (game, music, etc.) are missing▾

If you have recently updated your Windows OS, and have since been having trouble capturing your system's output sounds, you should try the solution presented here: How “Windows Sonic” Spatial Sound Works.

This issue can also be caused due to incompatibility between certain headset models and Overwolf's capture engine.


Not recording friends' voices from Discord ▾

If you have a SteelSeries Arctis or HyperX headset with chat/game sound balance, and you can't hear your friends' voices on Discord in your captured videos (only your own voice and other sounds from your system) you can fix this issue by changing one simple setting in Discord.
The SteelSeries Arctis and HyperX headsets are using two different channels to output sound, while Overwolf's capture engine can only record one channel at a time.
In order for your friends' voices to be recorded too, you will need to open up Discord's settings window, go to "Voice & Video", and change the "Output Device" to "Arctis 7 Game" or "HyperX [Model Name] Game":


Unsupported Sound Format Issue ▾

When trying to use any of Overwolf's video recording apps with a specific sound format, you may encounter an error that says "Unsupported sound format issue". This issue may occur when using some kind of USB headset/microphone or a webcam microphone, and to solve it you should change the Default Format setting of your playback/recording device to "Tape Recorder".

For more information, please visit the following article: Unsupported Sound Format Issue.

Microphone sound only heard from left/right ▾

If the sound recorded from your microphone can only be heard from one side (left or right), please check your microphone's channel setting:

  1. Right-click the speaker icon in your task bar
  2. Select 'Recording devices'
  3. Right-click your microphone from the list of devices
  4. Select 'Properties'
  5. Go to 'Advanced'
  6. Under 'Default Format' make sure the option '1 channel, 16 bit, 44100 Hz (CD Quality)' is selected
  7. Click 'Apply' and 'OK', and try to record your gameplay again


Videos Not Captured At All

GPU Drivers ▾

If your gameplay videos are not being captured at all, you should first check whether your graphics card's drivers are up to date.

Outdated drivers may prevent your graphics card's encoder from working properly (the encoders are essential for the capturing process), and as a result you might experience different issues with the capturing process.

Please make sure that your drivers are up to date by visiting your graphics card's developer's website:Once you update your drivers it's important to restart your PC (in order for the changes to be applied) before you try to capture videos again.

SHT Compatibility Mode ▾

If your videos are not being captured, please make sure that the Compatibility Mode option is not enabled. You can do that by Opening Overwolf's settings window, choosing "Capture", clicking on "Advanced" and scrolling down a bit. If you notice that this option is enabled, please disable it and try to capture a video again.


Switchable Devices ▾

Having switchable devices in your systems means that different programs can run on different graphics cards (usually the integrated one or the dedicated one).

When Overwolf's capture engine is running on one graphics card, and the game is running on the other - it can result in a black screen capture, or no videos being captured at all.

The solution is to set Overwolf's capture engine to run on your dedicated graphics card, the same one that the game is running on. This is how you can do that:



Legacy:

Recording Minimum Requirements ▾

The following are the minimum requirements for recording with Overwolf apps (having a setup with lower specs may cause issues):
  • Intel CPU: Intel i3 processors that support the Intel Quick Sync encoder. For the supported processors list, click here.
    AMD CPU: AMD Ryzen processors that support the AMF encoder (integrated Vega graphics unit).

    *OR*

    GPU: Versions of Nvidia graphics cards that support the NVENC encoder (GT/M versions might not work).
    Users with AMD graphics cards can try the AMF encoder, check the supported cards here.
  • RAM: 8GB or more of RAM (16GB recommended!)
For more information, please visit the following article: Overwolf Recording Minimum Requirements.


DPI / Offset Issues

Does the app's overlay look too big in-game? Is your cursor mislocated from where you actually click?


These issues could be the result of having your DPI set higher than 100%, and the solution is setting it back to that scale in the display settings of Windows. To find out how you can change your DPI setting, please visit the following article: How to Scale down your DPI.


Another option that cause an offset is the system's text size. To change it, please open up Window's settings, go to the Display settings and lower the text size to minimum.