Troubleshooting

Common Capture Issues
When capturing videos with Overwolf you may encounter certain issues. We've collected several common ones, and added explanations and solutions so you c...
Wed, 4 Sep, 2024 at 8:53 AM
Error Messages Explanations
Take me to... Recording mode set to Active Game, enter a game and press REC again Please update video card driver or change selected video encoder Selec...
Wed, 8 Nov, 2023 at 1:37 PM
Sound Recording Compatibility Issues with Headsets
Take me to... Closing the Razer / Asus process Asus Strix 7.1 Razer Kraken 7.1 Razer ManO'War 7.1 Running Overwolf as admin Razer 7.1 Surround ...
Wed, 8 Nov, 2023 at 1:44 PM
Black Screen When Recording with Overwolf
Compatibility Mode The compatibility mode in the Overwolf capture settings is meant to provide users with average gaming rigs a way to record their games a...
Sun, 2 May, 2021 at 5:29 PM
Missing mf.dll on Windows N Versions
The mf.dll file is one of many DLL files associated with Windows Media Player. We have found that in order to record videos properly, Windows has to have th...
Tue, 8 Nov, 2022 at 2:14 PM
Enabling Windows Media Player
In some Windows operating systems, Windows Media Player is not enabled by default, which may cause some technical issues like a black screen when trying to ...
Wed, 19 Feb, 2020 at 12:49 PM