Users who are recording with Overwolf video capture apps and are using the Asus Strix 7.1, Razer Kraken 7.1 or ManO'War headsets will encounter a “No_Playback_Device” error. This error occurs due to a coexistence issue between one of Razer's processes and Overwolf.

To record with both Overwolf and these headsets, please use one of these workarounds:

  1. Closing the Razer / Asus process

    • Asus Strix 7.1:

      1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
      2. Look for the process called "nhAsusStrixSvc64 / nhAsusStrix"
      3. Select this process
      4. Right click on it and select "End process"
    • Razer Kraken 7.1:

      1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
      2. Look for the process called "kraken71chromahelper / kraken APO helper"
      3. Select this process
      4. Right click on it and select "End process"
    • Razer ManO'War 7.1:

      1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
      2. Look for the process called "Razer ManOWar71 APO Helper"
      3. Select this process
      4. Right click on it and select "End process"
  2. Running Overwolf as admin

    1. Right click on the Overwolf launcher icon
    2. Click on "Run as administrator"
    3. Start recording


Razer THX Spatial Audio


The following Razer headsets support the THX Spatial Audio feature:


  • Razer Karaken (Ultimate, Kitty, Tournament)
  • Razer Nari (regular, Ultimate and Essential)
  • Razer BlackShark V2


The THX Spatial Audio feature has compatibility issues with Overwolf's OBS-based capture engine. This incompatibility can prevent sound output from being recorded when you are capturing your gameplay with Overwolf apps. For a workaround solution, please follow these steps:

  1. Close Overwolf
  2. Set the Windows Default Audio Device to 'Razer Audio Controller - Game'.
  3. Start Overwolf
  4. Open the settings window and go to Capture > Audio
  5. For 'System sound', switch the 'Device' option from 'System default' to 'THX Spatial Synapse'
  6. Launch your game

NOTES

*Running Overwolf as admin might make it so Overwolf won't be able to detect some of your games, please take this into consideration! If you can't see the Overwolf dock in a supported game after running Overwolf as admin, close Overwolf and start it normally. This workaround is temporary and will need to be repeated every time you restart your computer if you wish to record with these headsets.
**Closing the Razer process may affect the performance of your headset, however in our testing we haven't encountered any issues of the sort.