Users who are recording with Overwolf video capture apps and are using the Asus Strix 7.1, Razer Kraken 7.1 or ManO'War headsets will encounter a “No_Playback_Device” error. This error occurs due to a coexistence issue between one of Razer's processes and Overwolf.

To record with both Overwolf and these headsets, please use one of these workarounds:

Closing the Razer / Asus process

  • Asus Strix 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "nhAsusStrixSvc64 / nhAsusStrix"
    3. Select this process
    4. Right click on it and select "End process"
  • Razer Kraken 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "kraken71chromahelper / kraken APO helper"
    3. Select this process
    4. Right click on it and select "End process"
  • Razer ManO'War 7.1:

    1. Open up the Task Manager - press Ctrl+Shift+Esc or Ctrl+Alt+Del and select "Task Manager"
    2. Look for the process called "Razer ManOWar71 APO Helper"
    3. Select this process
    4. Right click on it and select "End process"

Removing Razer 7.1 Surround Sound software

Razer's 7.1 Surround Sound software is incompatible with Overwolf's OBS-based capture engine, and as a result, it can prevent sound from being recorded properly or even recorded at all.
This software supports the following headset models:

  • Razer Kraken X 
  • Razer Kraken X USB 
  • Razer Kraken
  • Razer BlackShark V2 X

At the moment, the only solution to this incompatibility is removing this software from the system (disabling or closing it will not be enough to resolve the conflict, unfortunately).


Running Overwolf as admin

  1. Right click on the Overwolf launcher icon
  2. Click on "Run as administrator"
  3. Start recording


Razer THX Spatial Audio


The following Razer headsets support the THX Spatial Audio feature:

  • Razer Karaken (Ultimate, Kitty, Tournament)
  • Razer Nari (regular, Ultimate and Essential)
  • Razer BlackShark V2


The THX Spatial Audio feature has compatibility issues with Overwolf's OBS-based capture engine. This incompatibility can prevent sound output from being recorded when you are capturing your gameplay with Overwolf apps.


But worry not, as we have a few solutions you can try:

  1. Set your system's output device to 'Razer Audio Controller - Game', and do the same for the recording app you're using.

  2. If the first solution didn't work, try the following:
    1. Close Overwolf
    2. Set the system's default output device to 'Razer Audio Controller - Game'.
    3. Start Overwolf
    4. Make sure that the output device that set in Overwolf's/the recording app's settings is 'System Default'
    5. Change the system's default output device to 'THX Spatial Synapse'
    6. Try to record your gameplay

  3. Check if you have an output device named 'Speakers (Razer USB Sound Card)'. If you do, please set it as your system sound output device.

NOTES

*Running Overwolf as admin might make it so Overwolf won't be able to detect some of your games, please take this into consideration! If you can't see the Overwolf dock in a supported game after running Overwolf as admin, close Overwolf and start it normally. This workaround is temporary and will need to be repeated every time you restart your computer if you wish to record with these headsets.
**Closing the Razer process may affect the performance of your headset, however in our testing we haven't encountered any issues of the sort.