Windows OS

  1. Right-click your Overwolf tray icon and hit 'Support'
  2. Click on 'Create logs zip'
  3. The location window will pop automatically, with the zip highlighted - send it to us :)


Overwolf failed during installation? Don't see the option to 'Create logs zip'? No problem.


Here you will find the step-by-step manual guide to get them logs!


Windows 10

  1. Close the Overwolf client
  2. Press Windows key + R OR use the “Find” button
  3. Type in: %localappdata%
  4. Press "Enter"
  5. Enter a folder named “Overwolf”
  6. Inside the Overwolf folder there is the Log folder
  7. Using a program like 7-Zip, Winzip or Winrar (they all have free versions), create a .rar (or .zip) file of the Logs folder
  8. Attach the file you just created to your support e-mail/form


Windows 7/8.1

  1. Close the Overwolf client
  2. Click the Windows “Start” button
  3. In the “Search” bar type: %localappdata% and press "OK"
  4. Search for a folder named “Overwolf”
  5. Inside the Overwolf folder there is the Log folder
  6. Using a program like 7-Zip, Winzip or Winrar (they all have free versions), create a .rar file of the Logs folder
  7. Attach the file you just created to your support e-mail/form


Manual guide video:


macOS

  1. Open your Mac Finder
  2. Go to:
    Local user > Library > Application support > Overwolf > Curse > Logs > CurseClient
    And
    Local user > Library > Application support > CurseForge
  3. Send us these folders (you can compress them to a ZIP file if they are too big)
  4. Please add the following file as well: Library > Logs > CurseForge > main.log
  • Can't locate the folders? They may be hidden, so please follow these steps first:
    1. In the Finder's side menu, click the icon that looks like a house
    2. Open the display function with the key combination “Command” + “J”
    3. Select the option “Show Library Folder” 
    4. Click on "Use as default" so that the folders remain permanently visible