TryHard – Troubleshooting


Why am I keep getting "We couldn't find any ads"?

Ad amount depends on advertisers inventory, time of the day, region and other advertising characteristics. It's highly possible to get many ads one day and much less the next day, it's not a bug and the number of ads is determined mainly by the ad providers. We do however constantly strive to add more advertisers as partners so you can get more ads. 

yes Pro tip: click on ads from time to time to increase your inventory while supporting us.

Iv'e completed an offer on the OfferWall but didnt get my coins. WTF?

Please go to the offerwall and click on My Coins on the top right. Our partner's support will take it from there. 

Is there a daily limit to video ads I can watch?

Yes. Right now we limited the number of ads you can watch per day to 30, this is to make sure that all our users are able to receive ads.
We are constantly working to add more advertisers and more earning options.

I can't register / sign in to TryHard, what could be the issue?

Registration:

Please make sure that both your username and email address are unique. Using an existing username/email address will cause the error: "There was a problem registering your account, please contact us or try a new username".
If you already used the same email address for another account, you won't be able to use it again.

Sign in:

Please make sure that your username and password are correct, both are also case sensitive so mind your caps 
Got a message saying 'Please activate your account'? Check your email (even if you already have activated your account in the past).

I just watched a premium video ad and didn't get coins, what's up with that?

For premium ads, you need to interact with the ad when you're done watching it.
Once you interact with the ad and it's done playing, your coins will be awarded.

**Please note that these ads are available for the US regions only and their availability may vary.

I watched a few ads and didn't get coins for them, is there a bug?

Probably not, please allow up to 24 hours for the coins to show up, in 99.99% cases, they return home safely 🙂
We are aware of some possible delay due to small server hickups that might occur occasionally, so please be patient if you don't see your coins right away.

I referred a friend and didn't get any coins. What's going on?

Referral bonuses are piled up and delivered once a day (not after every ad your friend has watched).

 

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